No judgement
We understand that hoarding and chronic disorganisation are often linked to difficult life experiences, loss, trauma, mental health barriers or neurodivergence. We do not shame or blame.
Cardiff & Vale of Glamorgan
Hoarding and chronic disorganisation support
Patient, non-judgemental practical support to help you regain control of your space, routines and confidence — gradually, collaboratively and at your own pace.
A compassionate, practical approach
Hoarding and chronic disorganisation can make everyday life feel overwhelming. Mundus works with people to address the practical consequences gradually and respectfully. We do not force change, take over, or clear spaces without your involvement.
You remain in control
You decide what happens to your possessions. We work collaboratively and respect your choices, pace and goals.
Gradual and sustainable
We focus on small, achievable steps that build confidence and lasting change rather than sudden, overwhelming clearances.
Clear boundaries
We provide practical and emotional support within our competence. We are not a cleaning service, house-clearance company or clinical treatment provider.
What we can help with
- Making decisions about possessions without pressure or shame
- Creating manageable systems for organising and maintaining spaces
- Building routines that reduce accumulation and support daily life
- Addressing practical barriers such as access, safety and functionality
- Improving confidence and reducing distress related to the home environment
- Reconnecting with community, social and professional support where appropriate
- Supporting families and carers to understand the approach and boundaries
What this service is not
- A house-clearance or waste-removal service
- A deep-cleaning or domestic-cleaning agency
- A clinical psychology, psychotherapy or mental-health treatment service
- An emergency or crisis intervention service
- A service that removes possessions without the person's involvement or consent
Where risks to health, safety or tenancy are significant, we work with the person's consent and alongside any appropriate statutory, housing or clinical services.
How sessions work
- 1
Initial conversation
We talk about what is happening, what you want to achieve, and whether Mundus is the right fit. There is no pressure to commit.
- 2
Gentle assessment of goals
Together we identify the areas that matter most to you — safety, access, routines, relationships or something else.
- 3
Collaborative sessions
We work alongside you in your home on agreed practical tasks, at a pace that feels manageable.
- 4
Building habits
We help you develop routines and systems that make the changes easier to maintain over time.
- 5
Review and adjust
We regularly check what is helping, what is not, and whether additional support from other services would be useful.
- 6
Greater independence
The aim is for you to feel more in control of your home and daily life, with less dependence on us over time.
Who we support
We support adults in Cardiff and the Vale of Glamorgan who are experiencing hoarding behaviours or chronic disorganisation. This can include people with mental-health barriers, neurodivergence, histories of trauma or loss, or anyone who feels stuck and wants practical help to move forward.
We also work with families, carers and professionals who are supporting someone, as long as the person themselves is engaged and consenting.
Areas we cover
We provide hoarding and chronic-disorganisation support in Cardiff and the Vale of Glamorgan, including Penarth, Barry, Dinas Powys and surrounding communities.
Take the first step
Reaching out can feel difficult, but we respond with respect and confidentiality. Contact us for an initial conversation about hoarding or chronic-disorganisation support in Cardiff and the Vale.
Working pricing assumption: individual support is modelled at £65 per billable hour, with packages available for longer-term work. Final pricing depends on individual needs and frequency.